Refunds
Refund policy
Last updated
Draft: this page is waiting for a lawyer's review before launch.
How refunds work for NavyReef Board Pro. Pro is not on sale yet, so there is nothing to refund today; this is the policy that will apply when it opens. Free costs nothing, so a Free account has nothing to refund.
Who handles the payment
Payments for Pro are handled by Lemon Squeezy, our payment provider and merchant of record. You get your receipt from Lemon Squeezy, and a refund goes back to the payment method you used.
You can cancel a subscription at any time. Cancelling stops the next renewal; Pro stays active until the end of the period you already paid for.
Your first purchase: 14 days
If you buy Pro, monthly or yearly, you can ask for a full refund within 14 days of that first payment. You do not need to give a reason.
Renewals
- Monthly renewals are not refunded. Cancel before the next renewal date if you do not want to continue.
- Yearly renewals can be refunded in full if you ask within 7 days of the renewal payment.
- If you cancel, you keep Pro until the end of the period you paid for. We do not refund the remaining days.
How to ask for a refund
Write to [email protected] and include:
- the email address of your NavyReef Board account.
- the date of the payment, and the receipt or order number from Lemon Squeezy if you have it.
- which plan it was (monthly or yearly).
After a refund
Your account goes back to the Free plan. Your boards and chats stay. Features that belong to Pro, such as the 300 monthly Ask requests, end.
Lemon Squeezy sends the money back to your original payment method. How long it takes to show up depends on your bank or card provider.
Mistakes and double charges
If you were charged twice, or charged by mistake, write to us at any time and we will fix it. Please write to us first; it is the fastest way to sort a problem out.
Your rights
Nothing on this page takes away rights you have under the law where you live. Other questions: Contact.